Cancellation and refund policy
Effective October 1, 2026
This policy reflects the currently implemented payment flow. No automated cancellation or no-show fee is charged.
Before confirmation
A searching request can be cancelled without charge. Selecting a driver creates a payment reservation. If you do not complete payment within the displayed window, that reservation expires. No ride is confirmed just because you return from Checkout; confirmation requires verified payment.
After payment, before ride start
Either participant can cancel a confirmed or arrived trip before the PIN-verified start. The fare and associated tax are refunded in full to the original payment method. Bank posting times vary. If payment arrives after cancellation or expiry, the system marks it for refund. Refunds that cannot complete immediately remain visible for reconciliation.
After ride start
An in-progress trip cannot be cancelled through the standard pre-start button. If it must end early, stop safely and contact support. Disputed or partially delivered services require human review and any legally required refund. Additional refund/adjustment tools and rules must be verified before opening transportation.
Tips and duplicate payments
Tips are optional and paid separately after a completed trip. To report a mistaken tip, duplicate payment or unauthorized charge, contact support with the trip reference, without sending card numbers. Any tip refund needs a separate provider reversal; the ordinary fare refund does not automatically include a completed tip.
Cleaning, damage and missing items
RAYET does not automatically assess cleaning or damage charges. Report issues with evidence through support; any proposed charge requires a lawful, disclosed process and an opportunity to respond. For a lost item, report the trip and a description through support. Do not include unnecessary sensitive information.
Contact
Rayet Technologies Inc., operating as RAYET.
2425 Matheson Blvd E., 8th Floor, Mississauga, ON L4W 5K4, Canada
info@getrayet.com